Returns & refunds

We sell Japanese collectibles: sealed booster boxes and packs bought from official retailers in Japan, and PSA graded cards, all shipped from Tokyo. This page explains what happens if you change your mind before shipping, or if something goes wrong on the way.

Cancelling an order

You can cancel free of charge until your order ships, and we refund you in full. Card payments are only taken when we pack your order, so if you cancel before that, the hold on your card is released and nothing is charged. Once shipped, an order can no longer be cancelled.

Damaged or wrong items

If something arrives damaged or is not what you ordered, contact us within 7 days of delivery with photos. We will refund or replace it at our cost, including any return shipping.

Lost or damaged in transit

Every parcel ships tracked and insured with DHL Express or FedEx. If a parcel is lost or damaged in transit, we handle the insurance claim with the carrier and refund or replace your order.

Change of mind

Because our products are sealed collectibles, we do not accept returns or exchanges for a change of mind. All sealed products are Japanese editions; please check the set before you order, or ask us if you are not sure.

How refunds are paid

Refunds go back the way you paid: to your card, your PayPal account or, for Wise transfers, your bank account.

How to reach us

Email tempurachanyura@gmail.com or send a DM on Instagram with your order number. We reply within 24 hours, in English or Japanese. More ways to reach us are on the contact page.

This policy does not limit any rights you have under the mandatory consumer law of your country. Our terms of sale and legal notice also apply.